Customer Service Representative (Mandarin Speaker)

Staff4Me

  • Philippines
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Staff4Me is currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service to both English and Mandarin-speaking customers. This is a great opportunity to utilize your language skills and assist our diverse customer base in a professional and friendly manner.Responsibilities
  • Respond to customer inquiries and provide accurate information in a timely manner.
  • Assist customers with product and service-related questions or concerns.
  • Navigate and utilize internal systems and databases.
  • Resolve customer issues by providing appropriate solutions and alternatives.
  • Ensure customer satisfaction and retention by building positive relationships.
  • Follow company policies and procedures to ensure consistency and quality.
  • Collaborate with internal teams to address customer issues and improve processes.
  • Maintain thorough and accurate customer records.
Requirements
  • Fluency in both English and Mandarin (spoken and written).
  • Prior customer service experience is preferred.
  • 1-5 years of relevant experience
  • Excellent communication skills and ability to adapt to different customer needs.
  • Strong problem-solving and time-management abilities.
  • Attention to detail and ability to prioritize tasks.
  • Ability to work well in a team-oriented environment.
  • Proficiency in using computer systems and software.

Staff4Me