Responsible for providing customer service and support to healthcare customers Answering telephonic and e-mail inquiries in a timely manner. Furnishing members and health care pr…
Improve system performance by identifying problems and recommending changes. Improve client references by writing and maintaining documentation. Follow up customer calls where ne…
Deliver dynamic training lessons across the project to a diverse learning audience. Ensure effective knowledge transfer via an assortment of teaching techniques, assessment tools …
Contact businesses or private individuals by phone. Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation. Describe p…
Arranging flights, travel insurance and accommodation Using a booking system to secure ticket reservations and reschedule flights Collecting and processing payments or refunds A…
Maintain call center database by entering information. Manage large amounts of inbound and outbound calls in a timely manner Participate in development of client training program…
This position is on Dayshift schedule and Hybrid (Temporary Work from Home) arrangement. Analyze provider documentation to assure the appropriate Evaluation & Management levels ar…
Responsible for the review, audit and data entry of medical bills to initiate payment process. Examine documents for accuracy, such as patient records, referrals, authorizations a…
Perform the tasks of medical biller and medical coder. Ensure patients' data are accurately logged in electronic health records. Review, audit and perform data entry of medical b…
Perform the tasks of medical biller and medical coder. Ensure patients' data are accurately logged in electronic health records. Review, audit and perform data entry of medical b…
Obtain possible customer leads. Maintain and improve quality results by: Adhering to standards and guidelines. Recommending improved procedures. Establish policies by enteri…
Frequently attend educational seminars to improve knowledge and performance level. Follow up on initial contacts. Take the customer through the sales process. Answer calls and r…
Handle patient calls with empathy and in a professional manner Assist patients in obtaining and understanding their medical benefits Examine medical claims of patients and verify…
Make outbound calls to dental patients to confirm their appointments Perform orientation to dental patients prior to their appointments on the proper precautions and protocols whi…
Handling customer technical support cases through phone and route them to technical support agents for complex issues Coordinate, diagnose and troubleshoot incoming end user reque…
Assist customers with travel reservations, cancellations, ticketing, and other travel-related concerns. Respond and resolve inquiries,identifying additional needs and support any …
Assist travelers with booking of flights, visa arrangement, hotel accommodations, etc. Provide advice on travel destinations, plan itineraries, and collect payments. Resolve trav…
Respond to customers' inquiries related to financial products such as depository account, money market or credit card services Resolve customers’ issues via phone in an emphatic a…
Provide customers with product and service information. Maintain and improve quality results by: Adhering to standards and guidelines. Recommending improved procedures. Hand…