Provide booking and reservation services to corporate clients/customers. Use a booking system to secure ticket reservations, reschedule flights, process refunds and collect paymen…
Handle inbound and outbound customer service calls. Gather customer information as required. Recommend solutions and other services if appropriate. Delight customers and ensure …
Identify and overcome objections. Complete call logs. Maintain customer/potential customer data bases. Complete records of telephonic interactions, orders, and accounts. Freque…
Accomplish information systems and organization mission by completing related results as needed Complete records of telephonic interactions, orders, and accounts. Obtain possible…
Arranging flights, insurance and accommodation Using a booking system to secure ticket reservations and reschedule flights Collecting and processing payments or refunds Advising…
Contact businesses or private individuals by phone. Deliver prepared sales scripts to persuade potential customers to purchase a product/service or make a donation. Describe prod…
Identify the following: Customers’ needs. Clarify information. Research every issue. Provide solutions and alternatives. Determine requirements by working with customers. …
Taking phone calls from customers. Provide customers with product and service information Enter new customer information into system Update existing customer information At …
Take hotel room reservations / modify an existing customer’s reservation. Upsell client’s products and services applicable to customers' needs. Capture details of each support re…
Taking phone calls from customers. Provide customers with product and service information Enter new customer information into system Update existing customer information At …
Handle in-bound calls. Process hotel and travel reservations. Manage groups for meetings, conventions, and events. Attend to requests on cancellation, rebooking, hotel rates and…
Frequently attend educational seminars to improve knowledge and performance level. Follow up on initial contacts. Take the customer through the sales process. Answer calls and r…
Handle incoming calls or inquiries from prospective customers or clients Assist customers effectively by solving customer concerns and any billing queries Provide customer additi…
Handle travel reservation requests from customers in a courteous and efficient manner Using a booking system to secure ticket reservations and reschedule flights Collecting and p…
Follow communication “scripts” when handling different topics. Keep equipment operational by following established procedures and reporting malfunctions. Provide customers with p…
Managing incoming calls and customer service inquiries. Update customer accounts as needed. Assist with new line application, subscription renewal and any account related changes…
Description: Successful candidates will provide professional and efficient customer support to clients of an Internet-based travel website company. Transactions include airline tic…
Maintain call center database by entering information. Manage large amounts of inbound and outbound calls in a timely manner Participate in development of client training program…
Update job knowledge by studying new product descriptions and participating in educational opportunities. Follow up on initial contacts. Update job knowledge by participating in …